Shipping & Returns Policy
Professional medical supply delivery and return procedures designed for healthcare facility needs
Shipping Policy
At Custom Medical Specialties, we understand the critical nature of your medical supply needs. We exclusively partner with UPS for daily parcel collection to ensure consistent, reliable delivery of your essential medical products.
Shipping Excellence
- ✓ UPS Daily Pickup - Nationwide Coverage
- ✓ Same-Day Processing for Orders Before 2PM EST
- ✓ Professional Packaging Standards
- ✓ Real-Time Tracking Information
Important Notice
Custom Medical Specialties is not responsible for damages that occur during transit. We recommend immediate inspection upon receipt and reporting any damage to both CMS and the carrier.
Returns Policy
Custom Medical Specialties maintains rigorous quality control standards in compliance with all applicable medical device regulations. Our return policy ensures product integrity and patient safety.
Return Requirements
- • RMA Number Required
- • Unopened Original Packaging
- • Within 10 Days of Receipt
- • Unused Condition Only
Return Limitations
- • 25% Restocking Fee
- • No Opened Products
- • Customer Pays Return Shipping
- • 90-Day Warranty Coverage
Return Process
Request Authorization
Contact customer service for RMA number and return instructions
Prepare Return
Keep original packaging intact and products unused
Label Package
Mark RMA number clearly on package exterior
Ship Return
Send to our returns processing center
Returns Address
Custom Medical Specialties
Returns Department
330 E Main Street
Pine Level, NC 27568
Customer Support: 919-202-8462 Ext. 200